Subscription & Cancellation
Last updated: 18 October 2026
This policy supplements the activation order or contract and explains general subscription rules. The website form does not create a subscription or charge a payment; a subscription starts after the customer accepts the quote or order.
Activation
Listed prices are monthly per company in the page’s market currency. Before commitment and payment, systems and limits, included users, subscription period, total including applicable taxes and fees, and activation date are confirmed in writing. The Buy button prepares a contact request only; it does not charge payment or create automatic renewal. A list price change does not change the agreed amount for an existing period, and renewal terms are explained before acceptance.
Prices and billing
The final price is the one shown in the subscription order and includes its listed systems, seats and billing period. Applicable taxes and legally required charges may be added. A device is not billed as an employee, and additional full seats use the price shown before confirmation.
Renewal
Subscriptions renew according to the cycle stated in the order. We provide appropriate notice before a price change for the next cycle, and no change applies retroactively to a paid period. Renewal may require fresh approval or payment depending on the contract method.
Cancellation
A customer may request non-renewal before the next billing cycle through the approved contact channel. Access normally continues through the paid term unless the contract or a security or legal reason says otherwise. Deleting a user does not automatically cancel the company subscription.
Refunds
Subject to mandatory cancellation and refund rights, a started period is not refunded merely because not every feature was used. Statutory rights for an unused service or delayed delivery remain effective under the applicable legal conditions. If we cannot provide a paid service for reasons attributable to us, we address the affected portion through re-performance, credit or an appropriate refund without limiting customer rights.
Data after cancellation
The customer should request needed exports before access ends. After cancellation, we retain data as needed for legal, contractual and backup obligations, then delete or de-identify it under the privacy policy and contract.
Subscription and cancellation requests
Send the request from a company-authorised number or contact by WhatsApp or phone at +965 5582 1299, stating the company, system and intended cancellation date.